Dedicated Account Management Team Provide Superior Employee Engagement 

VSI employs top level benefit eligibility specialists that will work as an extension of your HR department. Our solution provides an affordable way to partner with a comprehensive dedicated support team that will know your plans and culture resulting in enhanced employee satisfaction. This partnership will reduce the administrative burden on your HR team allowing administrators to focus on the strategic issues facing our industry today.

Support:

VSI’s Benefit Call Center team will be trained in your specific benefits, policies and procedures, and will professionally provide employees with a wide range of support with the following issues:

• Eligibility Inquires – Provide employees with responses to questions regarding eligibility in a plan, benefit or product.
• Enrollment – Provide year round support for new hires, life events and the annual open enrollment
• Intelligent, rolling phone system with optimized call routing
• Benefits – Provide employees with information on each benefit plan, what the plan covers, cost of coverage and plan availability
• Life Events – Provide information on benefit changes due to approved life events
• Employees can contact VSI’s CSRs via phone or email
• Claim Issues – Provide information on who to contact for issue resolution